CONSULTATION
The process begins with a complimentary consultation. During this initial meeting we will discuss the details of your wedding, your style and what you are hoping to portray through the invitations and stationery. I encourage you to share any ideas, pictures and color swatches that you may have collected. You will have the opportunity to view samples of my work, choose colors, and paper. We will brainstorm ideas to establish a style that best suits your needs. If you are unable to meet in person, we can communicate via phone or email without a problem.
ESTIMATE & DEPOSIT
After the consultation, I will develop a detailed pricing estimate for the design. If you decide to proceed, a contract and timeline will be created. The contract must be signed and returned with a non-refundable 50% deposit. Upon receipt of your contract and deposit you are booked for the design and execution of your order. Please note that I do not design anything before a deposit is received. If order is needed within a five (5) week turnaround time it is considered rush and full payment will be due at the time of the order.
DESIGN
When you request timing for order completion, keep in mind that wedding invitations are typically sent out 6-8 weeks prior to the event. Designing invitations generally takes place 2-4 months before the time you would like to send out. After receiving your deposit I will provide you with design concepts in a digital PDF format. All proofs are done through email unless other arrangements are made. The invitation design will come first so that an overall brand is established. You will have the opportunity to provide feedback and make changes at this point.
Design for wedding day items such as programs, place cards, table number, etc. will generally take place in the months and weeks leading up to your wedding after we have established your final invitation design. All other invitations, announcements and stationery are generally designed and created within a month or two of when you would like to receive them. Please contact me in advance to ensure my availability. Please note that in order to begin the design process I ask that you provide the necessary wording information. I can provide you with wording resources to help get you started.
APPROVAL & PRODUCTION
A final proof will be provided for your approval. It is your responsibility to review that every detail is correct, including spelling, grammar and punctuation. After your final approval is received materials are ordered and the project goes into production. At this time no further changes can be made and all quantities and orders are final.
ORDER COMPLETION
A final invoice, including tax and/or shipping will be emailed to you as the project is finished, I will contact you to schedule a pick up time or make arrangements for shipping your order. Final payments are due prior to shipping or at the time of pick-up.
PROOFING
It is your responsibility to carefully review your proofs for any errors - spelling, grammar, layout, etc. Once you give your final approval any errors are corrected at your expense.
QUANTITIES
There are no set quantities for the majority of styles that I offer. However, once you have approved your final proof, quantities ordered absolutely may not decrease. It may be possible to increase your quantity. You should order a minimum of 10 extra for keepsakes and any last minute guests.
INCONSISTENCIES
Because each invitation is hand made and printed, each will have variations.
TIMELINE
A timeline and estimated completion date will be included in your contract. I strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. I will not be responsible for not meeting deadlines due to delayed client action or response.
PRICING
Rochella Jean Studio of Design reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes are valid for 15 days.
DESIGN PROPERTY
All designs and concepts are property of Rochella Jean Studio of Design. All work may not be reproduced in any form without consent. I retain all personal rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.
PAYMENT & RUSH ORDERS
Orders may be considered “rush” if they are needed within a five (5) week turnaround. Rush orders are accepted depending on my availability and the requirements of the project. Rush orders will add a charge of 30% to your order total. Rush order payments are due in full at the time of ordering. Rochella Jean Studio of Design currently accepts cash or check, Visa, MasterCard, American Express and Discover are also accepted. Credit and debit card payments are processed via PayPal. All credit card transactions will be subject to a 5% transaction fee (includes initial deposits & final payments). There is a $35 fee for returned checks.
OVER DUE BALANCES
Should a payment become overdue, interest on the unpaid balance will be applied at a rate of 5% (of the current amount due) for the period of 1-30 days past due. Additionally, a 5% penalty is reapplied every 30 days thereafter on the outstanding balance due.
RETURNS & CANCELLATIONS
If there is a need to cancel your order, please contact me right away. If I have not received your final approval and your project has not gone into production, you are responsible for your 50% deposit and any materials (paper, ribbon, etc.) that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated in your contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on my part, I will do my best to correct the problem.
DELIVERY
The client will assume all shipping and postage costs. Rochella Jean Studio of Design is not responsible for any damages incurred during shipping or mailing or invitations that are not delivered. Speedy, USPS or UPS Ground is used for any orders shipped. Any shipping charges will be added to your final invoice. You may also pick-up your order if arrangements have been made. Hand-delivery may be possible to certain areas at a rate of $.50 per mile.
POST OFFICE
Some invitations require additional postage because of their weight. I will provide you with proper instructions for mailing your invitations. Rochella Jean Studio of Design is not responsible for lost or destroyed invitations or stationery through the mailing process.
